Delivery
Where do you ship from?
All orders are dispatched from our UK warehouse in sunny Newhaven, East Sussex.
Do you ship internationally?
We offer worldwide shipping, please check our shipping page for more details on specific regions and rates.
What are your delivery charges?
Shipping rates are dependent on the delivery destination, and will be provided at checkout. For detailed charges, please visit our shipping page.
What type of delivery service do you use?
We use Royal Mail Tracked 48® for domestic orders, and FedEx® International Connect Plus for international orders.
Will I incur any customs and import charges?
No, all our shipping rates include duties and taxes, so you won't face any additional fees upon delivery.
Has my order been shipped?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. If you haven't received this email yet, please allow up to 1 working day for processing.
Returns
What is your returns policy?
You can return full-price items within 28 days and sale items within 14 days of receipt. For full details, please visit our Returns Policy.
How do I return an order?
You can process a return using our online portal. For more information please visit our Returns Policy.
What is your return address?
For self-posted returns, send items to:
Far Afield - Returns
Unit E3 / E4 Eastside Business Park,
Beach Road,
Newhaven,
East Sussex.
BN9 0FB.
For full details, please visit our Returns Policy.
How long will my refund take?
Once your refund has been processed it can take 3-4 days for funds to appear in your account.
Shopping
I want a product, but it is out of stock?
If a product is out of stock, you can sign up for restock notifications on the product page. We’ll inform you when it’s available again. For any other enquiries please contact orders@farafield.uk.
How do I purchase a gift voucher/ certificate?
Digital gift vouchers can be purchased here.
What methods of payment can I use ?
We accept various payment methods, including major credit and debit cards, PayPal, Apple Pay, and Shop Pay. UK customers can also use Klarna for flexible payment options, although this is not available for overseas customers. All transactions are secured with advanced encryption and fraud prevention technology.
Sourcing & Sustainability
Where do you source your raw materials?
We source fabrics and yarns from leading mills worldwide, prioritising Organic or Better Cotton Initiative (BCI) accredited cotton. Our knitwear yarns come from Turkey and Italy, following ISO and OEKO-TEX standards. We also utilise recycled polyesters and a specialist fabric made from recycled plastic bottles for swimwear. All buttons are made from natural materials, such as mother of pearl and wood, ensuring a strict no-plastic policy.
Find out more on our sustainability page.
Where are your products manufactured?
We prioritise ethical production and maintain strong relationships with our suppliers. We currently produce in Sri Lanka, India, Turkey, Portugal, and the UK, ensuring fair working conditions and adequate social care for workers.
What is BCI Cotton?
BCI, or Better Cotton Initiative, promotes sustainable cotton production focusing on environmental, social, and economic sustainability. It supports 250 million livelihoods, emphasising crop protection, water usage, soil health, biodiversity, fibre quality, and decent working conditions.
Read more here.
How do you approach sustainability in your packaging materials?
Our garments are packaged in recyclable paper or biodegradable soil-friendly bags. All online orders are shipped in 100% recyclable and biodegradable kraft paper bags. We also uphold a strict no-plastic policy for buttons.
Find out more on our sustainability page.
How do you address transport-related carbon emissions?
We are mindful of our carbon footprint, recognising that transporting raw materials and delivering products involves significant emissions. We prioritise sea transport and avoid airfreight whenever possible. Our logistics process maximises efficiency by using recycled cardboard and optimising load densities to reduce waste. We partner with cargo vessels that adhere to the highest standards of pollution reduction.
