Returns Policy
We hope you're happy with your purchase! But if it’s not quite right - whether it doesn’t suit you or the fit isn’t as expected - you’re welcome to return it for an exchange or refund within the specified return windows:
- Full-Price Items: Returns must be requested within 28 days of receiving your order.
- Sale Items: You have 14 days from receiving your order to request a return.
🎄 Extended Christmas Returns: Orders placed from 25th November 2024 are eligible for exchange or refund if returned by 15th January 2025.
Please note that goods returned outside of these dates will be refused.
Please ensure all items are returned in their original, unworn, and unwashed condition, with tags still attached and neatly folded in their original packaging. Items that don’t meet these standards will be refused. Returning items in this condition also helps speed up the process, and make our lives a lot easier.
Processing Returns & Exchanges
We’re excited to offer a new, easy-to-use Returns Portal. To initiate a return or exchange, simply provide your order number and email address, then follow the prompts. Please note that separate orders cannot be combined for returns.
Return postage is the responsibility of the customer, and the cost of the return label will be deducted from your refund.
We do not currently accept International exchanges, if you need another size or item, please place a new order.
For any issues with accessing the portal, contact orders@farafield.uk.
Please Note: International orders placed prior to 21/10 will require a different returns process. For assistance, please contact orders@farafield.uk.
Self-Posting Returns & Exchanges
If you prefer to self-post your return, please send your items to the address below and include a completed returns form. Please note that customers who choose this option are liable for their order's safe return.
Return Address:
FAR AFIELD – RETURNS.
Unit E3 & E4 Eastside Business Park,
Newhaven,
East Sussex.
BN9 0FB.
Refund & Exchange Processing
Once your return is received, please allow up to 10 business days during busy periods for your refund or exchange to be processed.
- Refunds will appear in your bank account within 3–5 working days of processing, or within 1 working day for PayPal orders.
- Refunds do not include original postage fees unless agreed upon by our customer service team.
For any further assistance, please contact us at orders@farafield.uk.
These terms do not affect your statutory rights.
